POLICY AND SHIPPING

 

Thank you for visiting and shopping at Ismari’s Wig Vault. 
Upon finalizing your purchase your are agreeing to abide by our terms, conditions, policies and shipping. 

Email us for all questions and concerns : iccdivas@gmail.com

Our customer service team will respond within 24 hours. 

 

PLEASE ALLOW UP TO 5-20 BUSINESS DAYS FOR ALL ORDERS TO BE PROCESSED AND SHIPPED 

 

BUSINESS DAYS: Monday-Friday 9AM-6PM

Please note that all of our business operations, customer service, and order fulfillment are conducted on business days only. This means that any estimated shipping timeframes, delivery schedules, or processing durations provided on our website or during the checkout process should be understood in terms of business days. It is important to consider this when calculating the expected arrival of your order or contacting our customer support team for assistance.

 

PROCESSING: Processing time is 7-15 business days. All items will be shipped after processing time.

 

SHIPPING: All orders will be shipped out 2-5 business days in addition to the processing days. 



READY TO SHIP ORDERS: If item description states “Ready to ship” The order will be shipped out the next business day. ( 2-4 Day Shipping ) 

 

PRE-ORDERS: If the item description states “Pre-Order” Please allow up to 2-3 weeks for your order to be shipped. 

 

REFUND AND RETURNS: There will be no refunds or exchanges once the item is processed. Please read each item description carefully. All sales are final.

 

FULFILLMENT AND SHIPPING DELAYS: We understand the importance of receiving your packages in a timely manner and strive to provide efficient shipping services. However, it is essential to acknowledge that certain factors, both within and beyond our control, can occasionally lead to shipping delays.  In the event of a delay, we will make every effort to proactively communicate with you as early as possible. Please familiarize yourself with the following information regarding potential delays:

  • Order Volume: During periods of high order volume, such as holidays, sales events, or product launches, the increased number of orders can impact the processing and fulfillment timelines. While we prioritize order fulfillment, the sheer volume of orders may result in slight delays. We appreciate your patience and understanding during these busy periods.
  • UPS Unforeseen Circumstances: Despite our best efforts, there may be instances when unforeseen circumstances arise within UPS's operations. These can include disruptions in their transportation network, technical glitches, or other operational challenges. While such situations are beyond our control, we will work closely with UPS to resolve any resulting delays promptly.
  • Weather and Natural Events: Adverse weather conditions, natural disasters, or other related events can affect transportation networks and lead to unavoidable shipping delays. Severe storms, hurricanes, snowstorms, or floods can impact UPS's ability to operate efficiently and may cause delays in delivering your packages.
  • Customs and Import Processes (International Orders): For international shipments, customs clearance and import processes play a significant role. The duration of customs inspections, document verification, and compliance checks can vary and occasionally cause delays in the delivery of your package.

While we strive to minimize any potential shipping delays, we kindly ask for your understanding and patience if such situations occur. Rest assured that we are committed to actively monitoring the progress of your package and providing timely updates. If you have any concerns or questions regarding a delayed shipment, please reach out to our dedicated customer support team for assistance.

 

ORDER TRACKING, STATUS, AND UPDATES: The 'Order Confirmation' and 'Shipping Confirmation' emails are the main channels of communication for updates on your order's status and progress. We do not provide individual updates on your order during the fulfillment process. Instead, you can calculate the number of business days that have elapsed and consult the Shipping and Fulfillment Process Diagram to determine the current stage of the fulfillment process

 

Order Confirmation Email:  Upon placing your order, you will receive an automated Order Confirmation Email sent to the email address provided during checkout. This email is generated immediately and contains essential details such as your unique order number, comprehensive order information, estimated shipping window, and any additional pertinent information related to your order.

 

Shipping Confirmation Email:  Shipping confirmation emails will be promptly sent to you once your order has officially been shipped within the above estimated shipping window durations. This email will include relevant tracking information to help you monitor the progress of your package during transit. Please note that it may take up to 24-48 hours for the tracking information to become active and updated on the shipping carrier's website.
 

Tracking your Package:  To conveniently track your package, simply click on the direct link provided in your shipping confirmation email, or input the full tracking number also available to you in your shipping confirmation email. This link will direct you to UPS's website, where you can access real-time updates on the movements and location of your package.

 

SHIPPING METHODS AND COSTS: Kindly be aware that the shipping method you choose during checkout and its associated transit time are separate from the estimated fulfillment durations. (section 3). For example, you have a Ready-to-Ship order with an estimated fulfillment duration of 3-5 business days. If you opt for UPS Ground as your shipping method, with a transit time of 2 business days (varies by location), you can anticipate your order to be delivered in a total of 5-7 business days.


WRONG ADDRESS DISCLAIMER: To ensure that your package is delivered to the correct address we kindly request that you carefully review and double check the shipping address provided during the checkout process. Unfortunately once an order is placed we are unable to modify the delivery address. 

 

Thank you for taking the time to understand our Policy and Shipping. We appreciate your effort in familiarizing yourself with our processes and guidelines. If you have any further questions or need assistance, please don't hesitate to let us know. We value your support and look forward to serving you.

 

TERMS AND CONDITIONS 

PRIVACY POLICY OF ICC DIVAS

ICC DIVAS operates the ICC DIVAS.COM website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the ICC DIVAS.COM website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at ICC DIVAS.COM , unless otherwise defined in this Privacy Policy.

By purchasing you are in agreement to the following terms and conditions: You have read the product description and understand the product that you are receiving. You understand and agree to our no refund policy. You Also Agree Not To File A Dispute Or Charge Back For Your Digital Purchase Or Physical Products. You understand that once an order is submitted changes or cancellations can not be made (including item changes, shipping address changes, etc).

  

After an order is in the hands of USPS, we are not responsible for lost, stolen or damaged packages. Please contact your local post office if you do encounter any problems.